Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to us and we’ll arrange for a replacement. But some conditions apply. Those are:
- Order must be checked in front of the delivery person.
- If you find any defect and you think you need to return the product, inform us immediately via Support mail or social media as soon as possible along with a picture and we will arrange the replacement within 48 hours.
- if you received the wrong item which are not what you ordered, please contact us with a photo of the package and the wrong items. We will resend you the correct items immediately. it will take maximum 2 days for inside Dhaka delivery and 4 days for outside Dhaka delivery. Once you receive the correct item, please send the wrong item back with the delivery man.
- Product must be intact, however there can be exception (if the product is damaged).
- Used or Swatched product (even if its damaged) will not be considered for exchange or refund.
- In the interests of hygiene we are unable to exchange or refund any grooming, cosmetic or electrical products once the security or hygiene tag/seal has been removed, or if they show signs of use unless the items are faulty
- If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
- Once we receive the damaged or faulty product, it will be inspected thoroughly and the claim will be verified. It might take up to 1 business day to verify. If it is found that the claim is valid, then the product will be exchanged
- And in case of return for exceptional circumstances, customer must pay the transportation cost.
We are committed to ensuring your satisfaction with our products, and we will do our best to address any issues promptly and fairly. Please reach out to our customer support team for assistance with your specific return request.